FAQ

Our eligibility criteria are based on your ability to prepare meals for yourself. Please call us. Someone in our client services team will speak directly with you or your caregiver and determine your eligibility.

Income is not a factor in determining eligibility for our programs.

There is no requirement to pay anything for our services. Some clients choose to make voluntary contributions toward the cost of their meals.

Clients may contribute toward all or a portion of the cost of meals, if they wish and are able to do so without hardship. We welcome contributions to help offset operational expenses not covered by funding from Tompkins County Office for the Aging. All client contributions are confidential.

Yes, you may, under the Self Pay option. Under Foodnet’s contract with the Tompkins County Office for the Aging, Foodnet’s costs to prepare and deliver each meal type are set as follows: hot meal $10, frozen weekend meal $7.80, supplemental cold sandwich meal $1.80, November 4-meal blizzard bag $40.

We have contracts with three insurance carriers: Fidelis/Wellcare, Nascentia, and iCircle. If you have meal coverage under one of these companies, we will help coordinate your insurance.

A client services representative will determine if your spouse is eligible to receive meals.

For food safety reasons, we are not permitted to leave your meal at your home if you will not be there to receive it. Call our office at least one day ahead to alert us when you will not be home: (607) 266-9553. This will prevent your deliveries from being suspended. To avoid waste of resources, we suspend services after two consecutive missed deliveries.

Unfortunately, at this time Foodnet is not able to provide meals for strictly modified diets. Usually, one of the daily entrees is a soft food option. Our nutrition services can help advise clients and caregivers on dietary choices.

Yes, our client services will assist with coordination of prior authorizations required for certain insurance companies with whom we have contracts (Fidelis/Wellcare, Niscentia, iCircle). Call (607) 266-9553 and you will be connected with one of our client services staff.